FAQs
1. How do I place an order? Placing an order is smooth and effortless! Simply pick your preferred items, add them to your shopping cart, and proceed to checkout. It's as easy as pie.
2. What forms of payment do you accept? To ensure a seamless shopping experience, we accept various forms of payment. These include all major credit cards, PayPal, and all other payment methods displayed at checkout.
3. Do you offer international shipping? We currently ship exclusively within the continental United States. We don't deliver to P.O. Boxes, Alaska, Hawaii, and U.S. territories like Puerto Rico.
4. How can I track my order? You're never left in the dark with your order's status. Once your order is dispatched, we'll promptly provide a tracking number. By logging into your account on our website, you can access the 'My Orders' section where you can input your tracking number to monitor your order's progress using Shopify's built-in tracking feature.
5. What is your return policy? We strive for your utmost satisfaction. If, however, you're not completely happy with your purchase, you may return it within 30 days. The item must be in its original condition for the return to be accepted. Please note that the buyer covers return shipping costs. Initiate your return by contacting our customer service team and we'll guide you through the straightforward return process on GoodGoodGo.com.
6. What if my item arrives damaged or defective? We aim to deliver your items in pristine condition. If your item arrives damaged or defective, please notify us within 7 days of receiving it. We'll arrange for a replacement or refund swiftly.
7. How can I contact customer service? We're ready to assist! Reach our customer service team from Monday to Friday, 8:00 AM - 5:00 PM (PST) for any inquiries. You can either visit our 'Contact Us' page or directly email us at goodgoodgobeauty@gmail.com.
8. How secure is my personal information? We prioritize your privacy and take considerable steps to ensure the security of your personal information. We employ SSL encryption and all data is securely stored in compliance with Shopify's stringent data protection policies. You can shop confidently, knowing your information is in safe hands.